Customer Reviews

Based on 1 review
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C
C.S.
Not Great

Customer service is atrocious. I was very leery about purchasing my wedding dress online but just couldn’t find what I wanted in stores near me. So I took a gamble and lost with this one. I reviewed the return policy thoroughly before purchase, so when I got the dress and it was NOT like the (3) photos they had of it on their website I was upset and attempted to return. I was denied the ability to return the dress based on previously unmentioned requirements they claimed were in their return policy (they were not). Then they said they’d “make an exception” for me if I not on my paid return shipping but they deducted 10% of my refund for a restocking fee and deducted original shipping costs (which I already paid an exorbitant amount for). I am very unhappy with this purchase and business. I would never recommend shopping here; and the on reason I gave one star is because zero is not an option.

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