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Below FAQs are some common concerns of our customers before purchasing, if you have other questions, please contact us
Dear customers,
Due to the impact of COVID-19 around the world. A lot flights are delayed and canceled. All orders will be shipped out as soon as we can.
If you have any other questions or concerns, please feel free to contact us. You can email us or message us on WhatsApp.
All the best to you and everyone you loved.
Factory outlet store online. Fixed price, no more discount
Processing time for all gowns would be 3-5 weeks. But delivery will be delayed because of the shortage of flights. We would suggest you order at least 2-3 months before your event.
For couture ball gowns. We have few size 2-8 in stock, if you need rush delivery, please email us the style number and event date, we will check the inventory.
For heavily beaded items or highly embellished designs, the season, holidays, as well as major changes to one of our designs can sometimes potentially add to these estimated production times. So we would suggest you order at least 2 months before your event.
Free shipping
Price under $300: 4-5 weeks
Price above $300: 5-6 weeks
Standard delivery
Price under $300: 3-4 weeks
Price above $300: 3-5 weeks
Rush delivery
Price under $400: 2-3 weeks
Price above $400: no rush delivery available
You can either pick a standard size from our size chart or you can have your dress custom made according to your personal measurements.
No surcharge for normal size. However, sizes from our size chart US16W or above are considered plus size and extra 10%-40% would be charged for plus size.
And for kid's dresses, prices vary for different measurements, extra 10%-40% would be charged for sizes from Child 6 to Child 14.
Our dress size is true to our size chart. Please double check the measurements before you place order.
Here is Size Chart & Measure Guide

Please add “Custom Size” to cart and add additional comments on cart note or email us.
If you do not have your measurements readily available, we suggest you place your order first, and then email us the information at a later time. Doing so will ensure there is not a delay in the processing and shipping time of your dress.
Here are all measurements we need for customization.
4.Hollow to floor______inch/cm
5.Waist to floor______inch/cm
6.Hollow to knee______inch/cm(Need for dress with knee length or above knee )
8.Shoulder width______inch/cm
9.Arm Hole__________inch/cm
10.Upper Arm__________inch/cm(Need for dresses with sleeves)
11.Arm length_________inch/cm(Need for dresses with long sleeves)
12.Wrist size_________inch/cm(Need for dresses with long sleeves)
13.Neck circumference_____inch/cm(Need for dresses with high neckline)
14. Heel height.
Our factory is located in China. Your orders will be shipped from China when they are finished. We do not have physical store outside of China.
Due to the peak season and coronavirus, processing time would be longer than before. If you need urgent delivery, please email us the style, size, color and the date you need the dress. We will check the inventory and confirm the soonest shipping date.
Free shipping for order amount over $150 to below countries:
Canada, France, Germany, Italy, Spain, United Kingdom, United States (54 of 62 states), Brunei, Cambodia, Laos, Malaysia, Philippines, Singapore, Thailand, Vietnam
The actual shipping fee depends on your actual address. Please see details on checkout page.
All dresses will be shipped from China. We ship to all over the world. If you did not find your country in the list when check out, please contact us.
Order will be shipped from China via DHL,UPS,TNT,EMS.
To make sure you can receive your order as soon as possible. We will use the fastest shipping method to your address. The estimated delivery time would be within 3-7 days after shipment. It also depends on your address.
We ship to worldwide, unfortunately we are not able to ship to below countries.
Afghanistan, Burundi, Central African Republic, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Eritrea, Honduras, Iran, Iraq, Liberia, Libya, Mali, Niger, North Korea, Somalia, South Sudan, Sudan, Syria, Yemen
We can make your dress in any color or colors you like.
You can choose a color from our color chart and note us the color number by putting a cart note.
Or you can send us the reference photos of the color you want.
For more dress videos. Please refer to our Pinterest, Instagram
For dropshipping and wholesale, please contact us for more details.
Our dresses are not for rent.
We allow customers to customize their dresses. Neckline, sleeves, lenght, back style, etc.
Design change fees may be applied depending on the type of changes that are requested.
Custom size is not considered as a change to the design.
Most major design changes will cost no less than $100 but this estimate can vary depending on the request, change, embellishment, or time involved to incorporate the change.
Please email us and let us discuss the details.
Some items price under $300 are replicas. We can replicate any wedding dress or formal dress from a picture either as shown or with any changes.
The price varies from design based on embellishments and the amount of hand work involved. Our price would be much lower than the original design.
Please mail us pictures of dresses that you want to have replicated. We will then reply back with pricing for your further consideration

Please keep in mind that designs with more intricate lace & embroidery detail or designs that are heavily beaded & embellished will be harder to replicate than those that are less detailed. For example a fabric dress with no embellishments will of course be much easier to replicate than a dress that is fully beaded.

If you feel you must have the dress 100% as the original we urge you to purchase from the original designer. Or buy our original designs price above $300. But if your budget does not allow for the original price and you can accept an actual replica of the original that is very similar then we would love to assist you.

Many times we will get asked "how close" can we get. Things like the budget, time allowed, image quality and size are major factors. But in general the degree of closeness is extremely subjective. What one may feel is close another may not. Nevertheless, the obvious goal is to make the item look as close to the original as possible.
We accept PayPal and credit card.
If you are unable to pay with your credit card. It is mostly because your bank refuse the payment because your order amount exceeds their maximum limit. Please call your bank to authorize the payment or try again with another card or PayPal. Contact us if you need any help.
All cancelations must be requested within 24 hours after payment.
Rush orders can not be canceled once payment is received and confirmed.
Standard size in picture color - Returns allowed - shipping fee will be applied.
Item must be in same condition as sent and not worn.
Authorization Required.
All claims must be made within 48 hours upon receipt.

MADE TO ORDER - No refunds on custom order items
If there is an error on our part we will obviously correct the issue.
If you are not satisfied with your order we will allow you to send it back to us for revision. (please allow ample time for production) Processing & restocking fees may be applied.
Click here for detailed return policy.
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order and/or shipping total. VINIODRESS is not responsible for fees associated with import. All fees must be paid by the package recipient.

In most cases, you won't be charged for custom duty because we will mark the package with lower value. But for some countries of which custom policy is extremely strict, such as Brazil and European countries, you would probably need to pay custom duty.

When ordering from our site,the recipients are responsible for assuring the product can be lawfully imported to the destination.
Orders shipped outside of the destination country may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be fulfilled by the recipient. Viniodress has no control over these charges, nor can predict what they may be.

Customs policies vary widely. You should contact your local customs office for more information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
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