We completely understand you may be skeptical of ordering online. We take Customer Experience seriously and we will surely provide the perfect dress to each customer at the affordable price.
All items in couture ball gown collection are our original designs. 100% money back guarantee if item does not match to description and photos. You would receive the dress that exactly matches to photos and worth the cost.
But for replicas, please note we will make them 95% the same as pictures. If you prefer 100% same as pictures, we would suggest you buy the original designs.
Before you order, please carefully read our FAQs and policies below.
1. Order Cancellation
All cancelations must be requested within 24 hours after payment.
Rush orders can not be canceled once payment is received and confirmed.
If you need to cancel your order, please contact us within 24 hours after payment.
2. Return Policy
You will be eligible for a full refund for all issues caused by us: wrong size, wrong color, wrong style, any damage, etc.
All dresses are handmade, there might be some small problems which can’t be totally avoided, we will carefully check each order before ship it out.
For standard size dress in picture color, we accept
We will also reserve the right to refuse any unreasonable returns, such as wrong color or wrong size ordered, wrong address provided, worn dresses or any damages caused by recipients.
No refunds for custom orders. If there is error on our side, we will correct the issue. If you are not satisfied with your order we will allow you to send it back to us for revision. (please allow ample time for production)
Processing & restocking fees may be applied.
All accessories are final sale and cannot be returned.
However, we also hold the right to refuse any unreasonable returns.
All dresses are made after the payment. So please understand we do not accept the return for try-on order. If you just need one dress, please do not order two and return any of them.
Please carefully follow our guide if you need to return your order
1. Contact us within 2 days after you receive your order.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies to the size, or incorrect style and color, etc.
3. The returned item must be in perfect condition (as new), you can try the dress, but be sure not to stretch it or make any dirty marks, otherwise return would not be acceptable.
4. Please fold the dress inside out. Provide us the tracking number after you ship it.
5. You are required to pay for the shipping fee to return or exchange the dress.